Accessible, disabled, or unisex adapted?

What is unisex adapted?

Alternative solutions in India:

Good customer experiences communicate alternatives

Tonight in Victoria station the ticketing system failed:

...and the nearest cash machine is...?

Many people in the queue were simply asking where they could get money to buy tickets.

Changing user behaviour

The fly in the toilet:

How to introduce a 'game' into the design of your user experience in
order to improve it?

Air Miles

Pret thinks that less air miles are better:


American Express thinks that more air miles are better:

A local environment affordance

Nice example of how designing to support people's behaviour is better (and easier) than trying to change their behaviour.

This railing is beside a bus stop. Instead of producing a sign, a better solution would be to provide a bin.

How long before you think someone is intentionally not responding?

In the last 18 months I've been doing a lot of work around why people chose one communication tool over another in different contexts.

One thing that struck me a while back was that different tools have different expectations of what the response time should be. How might this affect the choice of tool?

Shifting landscapes

Steps no longer needed.

What happened to Sunday?

Inconsistent information design: