Accessible, disabled, or unisex adapted?

What is unisex adapted?

Alternative solutions in India:

Good customer experiences communicate alternatives

Tonight in Victoria station the ticketing system failed:

...and the nearest cash machine is...?

Many people in the queue were simply asking where they could get money to buy tickets.

Changing user behaviour

The fly in the toilet:

How to introduce a 'game' into the design of your user experience in
order to improve it?

Air Miles

Pret thinks that less air miles are better:


American Express thinks that more air miles are better:

A local environment affordance

Nice example of how designing to support people's behaviour is better (and easier) than trying to change their behaviour.

This railing is beside a bus stop. Instead of producing a sign, a better solution would be to provide a bin.