In the last 18 months I've been doing a lot of work around why people chose one communication tool over another in different contexts.
One thing that struck me a while back was that different tools have different expectations of what the response time should be. How might this affect the choice of tool?
I'm a User Researcher + Design Strategist. I currently work as a User Experience Researcher in the mobile team at Google. This blog is where I document and think about observations I make when out and about. They are my observations, not Google's.
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