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20.8.08
Good customer experiences communicate alternatives
Tonight in Victoria station the ticketing system failed:
...and the nearest cash machine is...?
Many people in the queue were simply asking where they could get money to buy tickets.
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Paul Adams
I'm a User Researcher + Design Strategist. I currently work as a User Experience Researcher in the mobile team at
Google
. This blog is where I document and think about observations I make when out and about. They are my observations, not Google's.
View my complete profile
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